Getting your meter data from Origin Energy

Verified 26 September 2026

Origin's meter data request page tells home customers to phone if they want their data in "the industry prescribed file format". Origin describes that as the file government comparison websites use. It is your meter data file (NEM12), the one we need.

The steps

Open Origin's meter data request page first. The note about phoning is near the top, so you can quote it on the call.
Call Origin on 13 24 61.
Ask for your meter data file (NEM12). If that gets a blank response, use Origin's own words: "the industry prescribed file format", the file you would upload to a government comparison website.
Ask for the last 12 months. Have your account number and the number labelled NMI on your electricity bill in front of you.
Have it sent to you by email.

What to watch for

The online request is a summary. Origin describes its online meter data request as a data summary. For the industry format file, its page says to phone.
You can try the usage download first. Origin also offers a usage file in My Account and its app: choose Usage, then Download your usage data. We haven't checked whether it works with PowerLens. You can try uploading it. If our upload can't read it, it will tell you, and you can use the phone steps above instead.
Allow 5 to 10 business days. That is how long Origin says it can take.
Two years is the limit. Origin can go back up to two years. Twelve months is what we need.

When the file arrives

Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.

What a good file looks like, and what to do if Origin sends you something we cannot read.

If you would rather not phone

Your electricity network holds the same data. In Victoria and South Australia you can register on your network's website and download the file yourself instead of waiting for a request. Your network is the same whoever bills you. Find your network.